Introducing Sojern’s Suite of Guest Experience Solutions

With our set of AI-powered solutions you can engage and delight your guests like never before along their entire journey.

Our solutions enable you to increase direct bookings and ancillary revenue, improve guest experience and satisfaction, and manage your property’s reputation while reducing demands on resources and staff.

Guest Marketing Suite

Guest Marketing Suite enables seamless engagement with your guests across email, SMS, and chat—pre-stay, mid-stay, and post-stay. Build lasting relationships, boost direct bookings, grow ancillary revenue, and foster loyalty through personalized, consistent communications.

Streamlined Messaging Tools: Simplify guest engagement with email and SMS tools, templates, and campaign builders
Promotional Templates: Drive direct bookings and boost ancillary revenue with ready-to-use promotional templates
Unified Guest Profile & Segmentation: Gain a complete view of your guests and deliver timely, personalized messages with advanced segmentation
Effortless Automation: Reduce effort with automation that updates guest segments and sends communications at the perfect time
Powerful Insights: Access customizable reports to optimize strategies for individual properties or portfolios

Boost Bookings Now

Reputation Manager

Reputation Manager helps you transform guest feedback into actionable insights to protect your reputation, improve guest satisfaction, and enhance your online presence. Address concerns in real-time, foster positive reviews, and build stronger guest relationships.

Customizable In-Stay Surveys: Gather real-time feedback from guests to address issues before they leave your property
Automated Issue Escalation: Resolve concerns faster by automatically alerting the right team members for prompt action
Centralized Review Management: Monitor and respond to reviews across OTA and review platforms from a single, intuitive dashboard
Actionable Analytics: Identify trends in guest feedback and implement changes to enhance satisfaction and boost NPS.

Improve Your Reviews

AI Smart Concierge

AI Smart Concierge provides 24/7 seamless support, reducing front desk calls by over 65% and improving response times by 30%. Automate FAQs, upsell opportunities, and request management to enhance guest experiences and boost revenue.

Streamlined Operations: Automate guest requests and routing for faster resolution
24/7 Multi-Channel Support: Engage guests via SMS, WhatsApp, chatbots, and mobile apps
Personalized Upselling Opportunities: Recommend amenities like dining and spa services tailored to guest preferences
Real-Time Visibility: Track and allocate resources efficiently across all guest requests
Automated Issue Escalation: Alert the right team members for prompt action when AI can’t solve the issue

Explore AI Concierge

Elevating the Guest Experience Delivers Results

600%

increase in guest engagement

35%

increase in Net Promoter Score

65%

decrease in front desk calls

56%

savings on brand quality audits

“By using [AI Concierge] throughout the guest journey, Posadas has increased ancillary revenue with more than 53K requests over the last 9 months. Our guests satisfaction improved more than 19 percentage points in NPS (Net Promoter Score) from guests who had contact with our digital concierge experience.”

Leslie Gomez

Director of Quality, Standards and Innovation

Tailored to Meet Your NEeds

Custom Solutions to Fit Your Business Needs

Get in touch today to find the right tools for you. Whether you need something specific or a bundled solution, we can provide a custom package to meet your every need. Learn how we can empower you to elevate the guest experience at your hotel.

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