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Reputation Manager: Transform Guest Feedback into Actionable Insights

In a world where a single negative review can impact nearly a quarter of bookings, safeguarding your online reputation is more critical than ever. Sojern’s AI-driven Reputation Manager helps transform guest feedback into meaningful insights, empowering your hotel to optimize operations, elevate guest experiences, and drive more bookings.

Unlock Guest Insights
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Guest Engagement +300%
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Protect Your Online Reputation

Enhance Guest Satisfaction with Real-Time Customer Feedback

Manage reviews, improve guest satisfaction, and strengthen your online reputation—all from one easy-to-use platform.

Address Feedback in Real-Time

Proactively resolve in-stay issues as they arise to prevent negative reviews and ensure higher guest satisfaction throughout the stay.

Access Real-Time Review Tracking

Monitor reviews from key OTA and review sites in real-time. Seamlessly manage feedback from a single dashboard to maintain a strong online presence.

Review Competitive Benchmarking

Benchmark your property’s performance against key competitors, analyzing guest feedback and rankings to enhance your operational strategy.

Optimize with Actionable Analytics

Uncover trends in guest feedback and translate them into actionable insights at the property level, driving operational efficiency and improvements.
Optimize Guest Satisfaction

Deliver Seamless Guest Experiences from Booking to Post-Stay

Drive Guest Satisfaction Through Every Stage of Their Stay

Engage with guests from the moment they book. Strengthen your database with valuable first-party data and build a positive online reputation.

  • Build rich guest profiles through pre-stay outreach
  • Address feedback during the stay to resolve issues in real time, preventing negative reviews
  • Turn great experiences into positive online reviews, and amplify the feedback online
Drive Positive Reviews
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Real-Time Review Monitoring & Alerts

Stay on top of guest feedback with real-time review alerts by monitoring key Online Travel Agency (OTA) and review sites, addressing concerns promptly and maintaining a strong online presence.

  • Manage reviews across all platforms in one simple, centralized dashboard
  • Get notified instantly of low scores or concerning feedback during a guest’s stay, enabling prompt resolution
  • Leverage AI to enhance efficiency, crafting personalized review responses, saving time while ensuring streamlined communication across channels
Unlock Review Monitoring

Competitive Performance Benchmarking

Analyze guest feedback and performance metrics to benchmark your property against competitors. Use these insights to refine your strategy and enhance guest satisfaction.

  • Compare guest satisfaction and review scores with local competitors with access to insights
  • Identify areas for improvement with access to actionable insights, and stay ahead in your market
  • Track performance trends over time to refine your operational strategy
See How You Stack Up
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Seamless PMS Integrations

Connected With the Leading PMS Systems

Our platform integrates with top PMS partners to enhance guest experiences without disrupting your operations. Utilize deep data integrations to personalize interactions and streamline workflows, delivering tailored offers and services to your guests.

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Your Global Travel Partner

Why Hotels Love Working With Sojern

Delivering the best possible guest experience should be your focus. Sojern exists to handle the heavy lifting of your digital marketing, drawing on our 15+ years of expertise and experience. Rest assured that your campaign is being supported by the best in the business.

  • 10,000+ Customers Around the World
  • 100+ PMS, CMS, and CDP partners, including Oracle, Sabre, and HotelKey
Why Sojern

Trusted by 10K Customers Worldwide

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A Solution for Everyone

Find the perfect fit for your hotel’s unique needs. We’ve got a range of solutions to explore.

Guest Marketing Suite

Data-driven guest engagement to increase repeat bookings and build lasting loyalty

AI Concierge

Automated guest messaging that drives revenue and improves operational efficiency

Commission

Sojern’s comprehensive digital marketing package where you only pay a commission for completed bookings

Explore Our Solutions

Connect with us to explore solutions designed to achieve your specific marketing objectives
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Protect and Elevate Your Hotel's Online Reputation

Your idealManage guest feedback in real time with Sojern’s Reputation Manager. From instant alerts on low reviews to AI-generated responses, our solution helps you address concerns swiftly and enhance your online presence across multiple review platforms. travelers are waiting. Don’t leave them stranded.

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