« En utilisant [AI Concierge] tout au long du parcours client, Posadas a augmenté ses revenus annexes avec plus de 53 000 demandes au cours des 9 derniers mois. La satisfaction de nos clients a augmenté de plus de 19 points de pourcentage en termes de NPS (Net Promoter Score) pour les clients ayant eu un contact avec notre expérience de conciergerie numérique. »

"Sojern has significantly boosted guest satisfaction at our property. Our team gains access to real-time data that assists in delivering a seamless customer experience. Additionally, the platform acts as an added revenue stream for our restaurant."

"Thanks to Sojern's Reputation Manager, we can communicate with guests effectively, identify problems promptly, and resolve guest issues instantly. Instead of negative experiences, we turn them into opportunities to enhance their impression."